GreySkies | Features

Key Features

GreySkies AIOps Service Assurance Platform offer comprehensive AI-driven observability and automation for multi-technology Service Provider networks

Request Demo Email Us

Advanced Analytics

Unlock timely insights with our Unified Analytics Platform, merging Real-Time Streaming and Intensive Complex Data Analytics. Real-Time Streaming Analytics offers minute-level anomaly detection on thousands of data streams, integrated with dashboards and automation. Meanwhile, Intensive Complex Data Analytics processes batch data hourly and daily, supporting custom analytics and machine learning models, all seamlessly integrated for actionable insights.

On-The-Fly Transformations

Real-Time Streaming Analytics

Intensive Complex Data Analytics

Actionable Intelligence

One of the critical features of the GreySkies platform is its ability to leverage the vast amounts of collected data streams into actionable intelligence. This can take many forms, from scalable performance alerts based on complex boolean logic, to root-cause analysis (RCA), all the way to Machine Learning based Anomaly Detection.

Scalable Performance Alerts

Machine Learning

Real-Time Anomaly Detection

Multi-Tenancy

The GreySkies Service Assurance platform natively supports multi-tenancy. This enables Managed Service Providers (MSP) to manage the performance of its enterprise customer services from one unified platform. It enables an MSP to monitor the performance of its customers’ key services and instrument KPIs to take the necessary actions upon meeting pre-defined conditions, customized for each tenant’s SLA. It also allows an MSP to extend network visibility to their customers whereby each customer can view their own dashboards and KPIs.

MSP-Ready Platform

Role-Based Access Control

LDAP Integration

Massive CDR Ingestion

A Service Provider service assurance requirements spans technical and business domains. GreySkies AIOps Platform supports not only the Network and Service Level KPIs, but it can also ingest Call Detailed Records, Billing Records, and Customer Care Logs, to provide comprehensive observability for the Service Provider.

DPI Transactions

Charging Records

Customer Care Records

Business Transactions

Dashboards & Reports

GreySkies Dashboards and Reports are highly customizable enabling users to create their own views using a multitude of widgets including Charts, Tables, Gauges, TopN Widgets, Maps and Topologies, with the ability to overlay data from different sources on any widget.

Real-Time Dashboards

Historical Dashboards & Reports

Design & Schedule Report Generation and Distribution

Synthetic Testing

Being able to test the quality of the network services offered to customers is critical to network troubleshooting and provides an important complement to the variety of passive data collected from the network. In addition to common active probing tests such as (TWAMP, Ping, etc.) GreySkies AIOps platform offers a Software-Defined fully programmable virtual probe that can be designed to follow the Service Provider specific requirements.

URL testing

Rest-API Endpoints

TWAMP / Ping

Custom tests

Universal Coverage & 3rd Party Intergration

Universal Network Coverage

Greyskies universal data collection capabilities form the foundation of a scalable platform for ingesting data from multiple sources, using a variety of techniques that ensures that any type of data can be collected by the system. Whether physical, virtual or containerized, Greyskies AIOps platform is capable of interfacing with multi-vendor, multi-domain and multi-technology systems to offer you full observability.

3rd Party Integrations

The success of a Service Assurance platform depends on its ability, not only to collect data from networks and services, but also on its ability to enrich this information with metadata from a variety of other support systems within a Service Provider. Greyskies AIOps platform is built to enable flexible and custom integrations to be delivered quickly and to be performed by the delivery team on the ground.

Automation

Greyskies AIOps Service Assurance platform provides a highly scalable and configurable automation workflow framework, which complements the rich data collection and analytics capabilities of the platform to push the remediation action to relevant network element. The framework contains predefined workflows or users can easily build their own, run them on-demand, or on schedule, or upon an event trigger.